local pick-up and delivery & shipping

For any shipping and order enquiries, please contact us.

**Please note that if you live in the local delivery area but the local delivery option does not appear, it means your postal code is incorrect on Google Maps. I will refund the difference in delivery costs after purchase and make the correction on Google Maps**

FREE local pick-up

Free local pick-up is available in Old Ottawa East. Once you receive the notification that your order is ready to be picked up, please reply to that email with the date you will be picking up your order. Your order will be tagged with your name and left on the porch in a clear plastic bin on that date.  

Local delivery (Ottawa/Gatineau)

FREE local delivery is available within a 2 km radius of Old Ottawa East.

FREE local delivery on orders $35+ within 35 km radius.

FREE local delivery on orders $45+ within 45 km radius.

FREE local delivery for donors.

$5 delivery within 30 km radius

$8 delivery within 45 km radius

Orders are delivered 1-5 days following your order. 

Shipping

Canada and U.S. shipping is available for a flat fee of $13 CDN and is free on orders $70+. 

U.S. customers are responsible for any customs or duty charges.

Orders are shipped 1-2 business days following your order.

Combining orders

To save on shipping and delivery fees, you can combine orders from weekly drops. Use the discount code HOLD at checkout to remove the shipping/delivery charge and I will hold onto your items. Please email me when you would like your order shipped. I will contact you if you have reached the minimum threshold for free delivery/shipping based on your location to check if you would like your order shipped.

Order confirmation & shipping

You will receive an order confirmation email once your order has been placed. For local deliveries, you will receive an email notification once your order has been delivered (we do not knock or ring the doorbell as we understand many customers have sleeping babes at home). For all other orders, you will receive an email with a tracking number once your order has been shipped.

Packaging

We either reuse cardboard boxes, or use compostable mailers. All other packaging is paper. Please reuse your packaging where possible, and dispose of it correctly so we can minimize our environmental impact!